1. Privacy Policy

We, ISUZU MOTORS INTERNATIONAL FZE, a corporation organized and existing under the laws of the United Arab Emirates and having its principal place of business at S50909 Jafza South Jebel Ali Free Zone P.O.BOX 263188 Dubai, United Arab Emirates, under the trade license number of 122943 issued by JEBEL ALI FREE ZONE AUTHORITY (“Isuzu”, “we”, “us”, “our”),  recognize the importance and social nature related to the protection of personal data. This Privacy Policy is meant to help you understand our privacy practices when we collect and process your personal data through your use of this website, including any data you may provide through this website when you contact us through pages, sign up to our newsletter or purchase a product or service, including what personal data we collect, what personal data we use, how we share your personal data, and how we protect it, as well as your individual rights.


  1. Who we are

ISUZU MOTORS INTERNATIONAL FZE is the controller and the entity responsible for your personal data and for this website. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out at the bottom of this Privacy Policy.


  1. What Personal Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect the following types of personal data:

  1. Contact data (e.g., name, address, telephone number, e-mail address, post code, company name, department, job title);
  2. Purchase and customer service history (e.g., date of purchase, vehicle details, vehicle status);
  3. Financial data (e.g., payment data, bank account data; balance sheet; income; and credit score, billing data);
  4. Vehicle data (e.g., vehicle identification number (VIN), device and service usage, vehicle configuration details, vehicle technical data, vehicle location data);
  5. Online activities data (e.g., internet protocol address, browsing actions and usage patterns, login data, cookies, browser plug-in types and versions, operating system and platform, and other technology or devices you use to access this website).


  1. Failure to provide required data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


  1. How We Use Personal Data

We process your personal data for the following purposes:

  1. Where you have given us your consent, such as when you provide it to us through online forms:
    • to conduct direct marketing; and
    • to inform you about our activities and upcoming product information, services, our newsletters.

Where we process your personal data based on your consent, you have the right to withdraw your consent at any time; provided, however, such withdrawal shall not affect the lawfulness of processing based on your consent before you withdraw your consent. You can withdraw your consent by sending an email to the data privacy manager whose contacts are at the bottom of this Privacy Policy.

  1. Where necessary to fulfill obligations under a contract with you or take steps linked to a contract with you:
    • to fulfill the terms and agreements of order or service contract; and
    • to provide you with customer support, respond to your enquiries, fulfill your requests and provide you with customer services (e.g., maintenance order, repair your vehicle).
  2. Where necessary to conduct our business and pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests:
    • to send your personal data to distributors/dealers as requested (e.g., for business purposes, appointments to purchase vehicle related products);
    • to follow up with customer’s enquiry/request;
    • to improve our websites, applications, services, and customer experiences; and
    • to ensure IT security including detecting and preventing fraud.

In addition, we may also use your personal data when required to meet legal obligations.


  1. How We Share Your Personal Data

For the purposes described in this Privacy Policy, we may share your personal data with the following recipients:

  1. Isuzu group companies

Please refer to a full list of Isuzu group companies from the link below:

Principal Overseas Subsidiaries, Affiliates and Offices

  1. Isuzu authorized distributors/dealers

Please refer to a full list of Isuzu authorized distributors/dealers from the link below:

Distributors Network

  1. Third party service providers

Please refer to the categories of third party service providers as below:

  • IT hosting vender;
  • Cloud service vender; and
  • Telemarketing.
  1. Other disclosures

We may also share your personal data with relevant recipients for the following purposes:

  • to comply with applicable law to respond to requests from public and government authorities;
  • to cooperate with law enforcement or for other legal reasons; and
  • to protect your rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, us or others.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your personal data with third parties without your consent. We do share personal data with vendors who are performing services for Isuzu, such as the servers for our email communications who are provided access to our user’s email address for purposes of sending emails from us. Those vendors use your personal data only at our direction and in accordance with our Privacy Policy.


  1. Transfer of Your Personal Data

We may transfer your personal data through the channels to, and store such data in, other countries, which may have different data protection laws and regulations than the country in which the data was provided. Your personal data may also be processed by staff working for Isuzu group companies, distributors/dealers or third-party service providers, operating outside the country where the data was collected.

If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


  1. Retention of Your Personal Data

We will only retain your personal data for as long as required to fulfill the purposes for which it was collected, or to meet any legal, regulatory, tax, accounting, reporting or contractual obligations.

Our retention periods are determined considering: the purpose for which we process your personal data, the nature, sensitivity and amount of the data, the potential risk of unauthorized use or disclosure of the data, the applicable laws or regulations.


  1. Non-Personal Data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. In general, we use non-personal data to help us improve the service and customize the user experience. We also aggregate non-personal data in order to track trends and analyze use patterns on the site. This Privacy Policy does not limit in any way our use and disclosure of non-personal data and we reserve the right to use and disclose such non-personal data to our partners, advertisers and third parties at our discretion.


  1. Security of Data

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your information safe by not disclosing your password and by logging out of your account after each use. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


  1. Your Rights as the Data Subject

Under certain circumstances, you have rights under data protection laws in relation to your personal data. In particular, the applicable data protection laws may grant you the following rights:

  • request access to your personal data;
  • request correction of your personal data;
  • request erasure of your personal data;
  • object to processing of your personal data;
  • request restriction of processing your personal data;
  • request transfer of your personal data;
  • right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact our data privacy manager, whose contact details are given at the bottom of this Privacy Policy.


  1. About Cookies

If you visit our website, we may use cookies, subject to your consent where required, web beacons and other similar technologies to save some information with the goal of personalizing our advertising and to provide you a better, faster and safer customer experience. If you don’t want to use cookies, then you can refuse them. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. (For more details about our use of cookies, please read our Cookie Policy.)

Cookie Policy


  1. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


  1. Legal proceedings

We may share your personal data with third parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable government request; to enforce applicable Terms of Use, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harms to the rights, property or safety of our users or the public as required or permitted by law.


  1. Data privacy manager

Corporate Planning Department


S50909 Jafza South, Jebel Ali Free Zone, P.O.Box 263188, Dubai, United Arab Emirates

Phone:          +971-4-880-9192

Email:           privacy@isuzu-intl.com


  1. Policy updates

Isuzu may revise this Privacy Policy at any time by updating the posting without any prior notice.

This Privacy Policy was last updated on September 15th 2020.